Yes! Our Stores Are Open, We are Shipping, and Operating as Normal!


COVID-19 Update

Updates for all our customers.

Last Update 01 April 2020

Dear Customer,

 

There is no doubt you have heard a lot about COVID-19 (Coronavirus) in the media recently as this world health concern continues to unfold.

For those of you waiting for products to arrive, we are continually monitoring the official channels regarding shipping arrivals to our ports.

 

We thank you for your patience and at this stage, we will continue to provide further information as its comes to hand. We anticipate stock arrival to Sydney Port on the 7th of April. If anything changes we will endeavor to keep you update as best we can.

 

Unfortunately, following advice from the Health Dept, we are unable to service BBQ's until further notice.

 

You can refund or we can keep you in the system and re-book when this service is able to continue.

 

The deposit paid can go towards the parts you need and we can post these to your address. Let us know how you would like to proceed.

 

However, we are open for gas fills, charcoal, BBQ spare parts & heating essentials. We have 3 open plan store locations, ample parking and experienced staff to assist.

 

Best Regards,

Tucker Barbecues

Update 31 March 2020

Dear customer,

 

At this stage, we have introduced a number of procedures and proactive steps to ensure safety of our customers and staff, our regular services and processes to fulfil orders both in store and online remain in place with our showrooms and warehouses remaining open for customer enquiries, pick up and delivers.

 

We have taken action for social distancing and improved hygiene practices within our stores and warehouses. We wish to assure people that we are doing everything we can to continue to provide a high level of service and ask for your understanding and assistance so we can all get through these difficult times.

 

Best Regards,

Tucker Barbecues

Should have any questions please contact us on:

 

Ph: (02)9748 8368

Email: sales@tuckerbbq.com.au

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